sp999's Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how sp999 collects, uses, and keeps your data secure.
This Privacy Policy ("Policy") applies to the sp999 platform. When you use sp999's website, services, or account, you agree to the terms described in this Policy. We are committed to protecting your privacy and treat the security of your personal information as our top priority.
Policy on Information Collection
We collect various types of information when you register an account and use services on sp999. The types of information collected and their purposes are described in detail below.
Personal Identity Information
The following information is collected when creating an account:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for verification)
- Home address
Financial Transaction Information
Information collected for deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
Gaming Activity Information
Automatically collected during platform use:
- Play history and betting records
- Login time and session duration
- Preferred game categories
- Bonus receipt and usage information
Technical Information
Automatically collected device and connection data:
- IP address and device type
- Browser type and language settings
- Operating system information
- Site entry source and page navigation data
Purpose of Data Use
sp999 uses collected information only for lawful and specific purposes. We never sell your information or provide it to unauthorised third parties.
Service Operations
To manage your account, process transactions, complete deposits and withdrawals, and provide gaming services without interruption.
Security Verification
For identity verification (KYC), fraud prevention, detection of suspicious activity, and ensuring account security.
Customer Support
Using the necessary information to provide 24/7 live chat support, resolve complaints, and answer your questions.
Service Improvement
Using anonymised statistics to improve the user experience, analyse platform performance, and develop new services.
Promotions and Bonuses
To send you relevant bonus offers, promotional messages, and VIP programme information based on your preferences (you can opt out at any time).
Legal Obligations
To comply with applicable laws and regulations, respond to requests from regulatory authorities, and fulfil legal responsibilities.
Cookies and Tracking Technologies
sp999 uses cookies and similar tracking technologies to operate the website effectively. Cookies are small text files stored in your browser that improve your service experience.
Essential Cookies
These cookies are essential for the core functionality of the site — maintaining login sessions, keeping transactions secure, and remembering your preferences. They cannot be disabled.
Performance Cookies
These analyse which parts of the site are used most. This data is collected anonymously and is used to improve the quality of the service.
You can disable non-essential cookies by changing your browser settings. However, doing so may limit some services. Please read your browser's help section to manage cookies.
Sharing Information with Third Parties
sp999 does not sell your personal information. Information is shared only in the limited and specific cases listed below:
Payment Providers
The minimum information necessary to process transactions through bKash, Nagad, and Rocket is shared with these service providers. These organisations are governed by their own privacy policies.
Game Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may use limited data as needed to verify game results. This ensures fair play.
Regulatory Authorities
Where legally required, necessary information may be provided in response to a valid order from a government or regulatory authority or a judicial directive.
Fraud Prevention
Necessary information may be shared with specialist organisations that help detect and prevent money laundering, fraud, or illegal activity.
Outside of the cases above, sp999 does not share your personal information with any other third party. Any third party is contractually bound to comply with their own privacy regulations.
Data Security Measures
sp999 adopts industry-standard technical and organisational measures to keep your personal information secure. The following security layers are active at all times:
SSL Encryption
All data transmissions are protected by SSL/TLS encryption.
Firewall Protection
Advanced firewall and intrusion detection systems are active.
Access Controls
Strict access controls — only authorised staff can view information.
Regular Audits
Regular security audits and vulnerability assessments are conducted.
While we ensure the highest level of security, transmitting data over the internet is not entirely risk-free. Keep your account password confidential and log out after each session.
Data Retention Policy
sp999 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
Active Account Information
All personal and financial information is retained for as long as your account remains active. This information is used to provide services, maintain security, and deliver customer support.
Closed Account Information
Even after an account is closed, information may be retained for the period required by applicable law for legal obligations, financial audits, and dispute resolution.
Transaction and Financial Records
Financial transaction records are retained in compliance with relevant legal requirements. This information may be needed for tax and financial audit purposes.
Data Deletion Requests
Once legal obligations have been fulfilled, you may request that your information be deleted. Processing this request may take a reasonable amount of time.
Your Data Rights
As a user of sp999, you have the following rights over your own information. Contact our support team to exercise any of these rights.
Right to Access Information
You may request a copy of the information sp999 holds about you at any time. We will provide it within a reasonable timeframe.
Right to Correct Information
If any of your information is incorrect, you may request that it be corrected. We will verify and make the necessary changes promptly.
Right to Delete Information
Within the limits of legal obligations, you may request that your personal information be deleted. This is also known as the "right to be forgotten".
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited or stopped, particularly regarding marketing communications.
Right to Data Portability
You may request your information in a structured, machine-readable format so that you can use it elsewhere if needed.
Right to Object
You may object to the processing of your information for specific purposes. Such objections will always be respected in the case of direct marketing.
To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time from the date of receipt.
Protection of Minors
sp999 is a responsible platform. This service is for people aged 21 and above only. We do not collect information from minors and do not allow them to create accounts.
- Age is verified at the time of registration and those under 21 are not permitted to create an account.
- If any minor's information reaches us, it will be deleted immediately and the associated account will be closed.
- If parents suspect their child is using this service, please contact [email protected] immediately.
- To learn more about responsible gaming tools and age restrictions, visit our Responsible Gaming page.
Policy Changes
sp999 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the website's homepage.
- The "Last Updated" date at the top of this page will change.
Continuing to use the service after the changes will be considered as your acceptance of the new policy terms. Therefore, it is recommended that you visit this page regularly.
To obtain a previous version of the policy or to learn about any changes, please contact our support team.
Contact Us
Contact us for any questions, requests, or concerns regarding the privacy policy. Our support team is always ready to assist you.
Email Support
For privacy-related matters:
[email protected]
Live Chat
Use our live chat for instant support in Bengali, available 24/7.
You can also visit our About Us, Terms & Conditions, and FAQ pages to learn more about our services.